Multi-Vendor Network Services

SLA Performance Ltd can offer independent, multi-vendor, mixed technology network maintenance and support services from our industry leading UK partner, with specialism in emerging technologies, including secure converged networks. SLA Performance Ltd and our partners are committed to ensuring that our quality of service and support continually exceeds expectations. We offer two outsourced network maintenance service offerings, 'SLA Care' and 'SLA Care Pro-Active', that can be tailored to meet the needs of your business.

Call us on 0845 557 6310 to match your requirements to our flexible service offering.

Multi-Vendor Break-Fix Service

Break/Fix Service

SLA Care is a portfolio of network support services designed to provide comprehensive Quality of Support tailored to each customer’s precise needs. We offer 4-hour 'call to fix' SLAs in over 90% of the UK and provide a 24 hour, 365 days a year service based on the restoration of network services rather than a traditional break-fix approach. We operate a computerised central Service Desk with defined escalation procedures to ensure service excellence.

Flexibility is central to the SLA Care service proposition
Basic service can be enhanced with additional features
Can meet the precise requirements of every customer

Please email us or call 0845 557 6310 for more information on this flexible package can meet the needs of your business.

Multi-Vendor Remote Network Support Service

Pro-Active Remote Network Support Service

Our 24/7 SLA Care Pro-Active remote network support service is designed to ensure that whenever networks fail or encounter problems, service is restored in the shortest possible time. This service allows our most skilled engineers to see network problems and diagnose faults accurately and quickly.

Pre-failure alerts to identify potential issues before they occur
Immediate incident identification, even when you are not there
An expert eye on your network, 24/7

SLA Care Pro-Active 1

A diagnostic and resolution service for up to 50 devices.

SLA Care Pro-Active 2

A monitoring service of network equipment that includes diagnostics for up to 250 devices. SLA Care Pro-Active 2 also has the option to be enhanced to meet the specific needs of a converged network supporting voice over IP.

SLA Care Pro-Active 3

A performance monitoring and reporting service to include diagnostics for up to 250 devices. SLA Care Pro-Active 3 also has the option to be enhanced to meet the specific needs of a converged network supporting supporting voice over IP.

Please email or call us on 0845 557 6310 to discuss how the SLA Care package can transform network support for your business.